Disclosure of Personal Information
Generally GCGC will only disclose your personal information with your informed consent. We do not sell your personal information to third parties. However, subject to Applicable Privacy Laws, we may disclose your personal information without your knowledge and/or consent in the following circumstances:
- To provide our services and/or comply with our contractual obligations to third parties. We may share personal information with our crown agency partners and other government bodies or institutions, provided they are authorized to collect such information under applicable laws, including the Ontario Lottery and Gaming Corporation, British Columbia Lottery Corporation, New Brunswick Lotteries and Gaming Corporation, and Nova Scotia Provincial Lotteries and Casino Corporation.
- To our service providers – In some cases we share personal information with other companies who provide services to us or perform services on our behalf, and in these instances we provide them only with the information needed to perform those services. In such cases we will enter into contractual or other arrangements to protect the security and confidentiality of your personal information. Some of our service providers rely upon cloud computing, which means that some customer information will be stored in multiple countries outside Canada, and may be subject to the laws and lawful disclosure requirements in the recipient jurisdictions.
- To comply with our legal obligations – Gaming is a highly regulated activity and is subject to oversight by provincial and federal regulatory bodies. Personal information may be disclosed in response to a subpoena or search warrant, or otherwise for compliance with legal processes or regulatory obligations. Personal information may also be disclosed to the Alcohol and Gaming Commission of Ontario, as well as regulators in other jurisdictions.
- To assist law enforcement to investigate illegal activity, and for other purposes related to law enforcement – Information related to security incidents and other potentially unlawful activities may be disclosed to police and other law enforcement authorities upon request to aid in investigations.
- Otherwise as required or permitted by Applicable Privacy Laws.
In addition to the above, from time to time we may be involved in transactions to sell or restructure parts of our business or assets or merge with other businesses. Where permitted by Applicable Privacy Laws, some personal information may be disclosed as required to facilitate such transactions. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we take appropriate steps to protect the information from improper use or disclosure.
We will take reasonable physical, technical and organizational steps to secure and safeguard your personal information. Access to personal information is restricted to only those with a legitimate business need. We provide appropriate orientation and training to our employees so that those handling your personal information understand how to protect it. We have appointed employees who are specifically responsible for the management of information privacy and privacy matters.
Retention of Personal Information
Personal information is generally only retained as long as it is needed for business or legal purposes. If such information is used by GCGC, it will be retained for at least one year in order to give you a reasonable opportunity to obtain access to it. In addition, information that is subject to an access request will be retained even if access is denied in accordance with Applicable Privacy Laws until the requestor has exhausted all recourses and/or appeal mechanisms under such laws.
Certain personal information collected by GCGC is retained in a personal information bank, as required under the Ontario Freedom of Information and Protection of Privacy Act, R.S.O 1990, c. F31.
Subject to restrictions and exceptions under Applicable Privacy Laws, upon request we will provide you with access to your personal information as well as information about the collection, use and disclosure of your personal information and a listing of the individuals or organizations to which your information has been disclosed. To review records containing your personal information, you will be required to submit a formal, written request to our Privacy Officer at:
Great Canadian Gaming Corporation
95 Schooner Street
Coquitlam, BC, V3K 7A8
Such requests should include sufficient information to allow us to locate the records that you are seeking. Reasonable fees may apply to access requests, where permitted under Applicable Privacy Laws.
We will generally respond to access requests within 30 days, except where an extension is permitted under Applicable Privacy Laws. If access is denied, we will provide you with a written explanation in accordance with Applicable Privacy Laws.
You may also be able to access some information held by GCGC under applicable provincial freedom of information legislation. Such requests should be submitted to the applicable institution or public body in accordance with its policies and procedures. For example, in Ontario, such requests should be submitted to the Ontario Lottery and Gaming Corporation.
Inquiries and Complaints
If you have questions or concerns about GCGC’s collection of your personal information, compliance with this Privacy Statement, handling of your personal information, or our use of service providers outside Canada, you may contact GCGC’s Privacy Officer at [email protected], the address listed above under “Access” or at (604) 303-1000. If any concerns are not resolved to your satisfaction, you may contact the applicable privacy regulator, as follows:
Office of the Information & Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt
Victoria, B.C. V8W 9A4
Office of the Privacy Commissioner of Canada
Office of the Privacy Commissioner of Canada
30 Victoria Street
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Office of the Information and Privacy Commissioner Nova Scotia
Office of the Access to Information and Privacy Commissioner New Brunswick
65 Regent Street, Suite 230
Fredericton, NB E3B 7H8
GCGC reserves the right to modify this Privacy Statement at any time by notifying customers through the Great Canadian Casinos website.
 Express consent unless consent may be implied pursuant to An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, SC 2010, c 23.